Irene Doll

Shawnee, Kansas  66203

 

SUMMARY

l Epic Software Credentialed

     Inpatient Provider v.2014 - Ambulatory Clinical Staff v.2014 - Research v.2014

     Ambulatory Non-Provider v.2014 - Clinical Documentation v.2008

l Technical trainer -  strong presentation and facilitation skills  - one-on-one or classroom with 60+ students

l Develops training materials, and directs support initiatives

SOFTWARE SKILLS

EPIC (research,  cpoe - orders, clindoc, personalization labs - smart text- preference  lists)

ADOBE (acrobat pro, dreamweaver, indesign, photoshop)

MS OFFICE (Access, Excel, Outlook, PowerPoint, Publisher, Word)

PROFESSIONAL EXPERIENCE

April  – May, 2016                          243 Charles Street | Boston, MA  02114-3002

Epic Go-Live Consultant

Harvard Medical School Affiliated - Massachusetts Eye and Ear Infirmary – Boston, MA

·   OP-Time support -  Surgeons, anesthesiologists, PAs, RNs  in Pre-Op, Inter-Op and Post-Op

August – September, 2015                            3901 Rainbow Boulevard  | Kansas City, KS 66160

Credentialed Trainer –Epic Ambulatory Clinical Staff (version 2014)

University of Kansas Medical Center – Kansas City, KS

·   Training project -   ambulatory clinical staff - RNs, LPNs, MAs working in the Spine Clinic

January – March, 2015                  2 Avenue de Lafayette, Suite 1 | Boston, MA 02111

Credentialed Trainer – Epic Research (version 20142) – Ambulatory Non-Provider (version 2014)

Partners Health – Boston, MA

·   Training project -  instructed the Research Team and Ambulatory RNs, LPNs and Non-Providers.

May 11, 2014                                    50 N. Medical Drive | Salt Lake City, Utah 84132

Day Shift Lead – Epic Go-Live Activation

University of Utah Health Care – Salt Lake City, UT

·   Round all units, assure areas have sufficient number of consultants to  support physicians and RNs.

February, 2014 – May 11, 2014    50 N. Medical Drive | Salt Lake City, Utah 84132

Credentialed Trainer – Epic CPOE – Orders (version 2012)

University of Utah Health Care – Salt Lake City, UT

·   On-site contact person between the UUHC Training Manager and company off-site project manager.
·   Train physicians, physician assistants, nurse practitioners, residents, and med students.

November, 2013                               1968 Peachtree Road NW | Atlanta, GA 30309

Epic Go-Live Consultant

Piedmont Henry Hospital – Atlanta, GA

·   Elbow to elbow support in Critical Care Unit-A and Critical Care Unit-B and Progressive Care Unit.
·   Surgeons, Physicians, Physician Assistants, Nurse Practitioners, RNs.

October, 2013                                   200 Hawthorne Lane | Charlotte,  NC 28204

Epic Go-Live Consultant

Novant Presbyterian Hospital – Charlotte, NC

·   At the elbow support in the Cardiac Intensive Care Unit.
·   Surgeons, Physicians, Physician Assistants, Nurse Practitioners, RNs.

June/July, 2013                                2301 Erwin Road | Durham, NC 27710

Epic Go-Live Consultant

Duke University Hospital – Durham, NC

·   Support(surgeons, physicians, PAs, NPs) on Specialty Surgery Floor (Urology, Gynecology, Bariatric)
·   Create Smart Text notes, phrases, and custom lists for all roles.

May/June, 2013                                2776 Cleveland Ave. | Fort Myers, FL 33901

Epic Go-Live Activation Specialist

Lee Memorial/Health Park  – Ft. Myers, FL

·   Activation support for surgeons, physicians, RNs, and ancillary roles in the Comprehensive Progressive Care Unit.

April/May, 2013                               703 North Flamingo Road | Pembroke Pines, Florida 33028

Day Shift Lead – Epic Go-Live Activation

Memorial Hospital-West  – Ft. Lauderdale, FL

·   Assure 100+ consultants were placed to provide superior support to physicians and mid-level roles.
·   Continuous rounding to locate areas needing adjusting of consultants to that area.

February, 2013                                 11109 Parkview Plaza Dr | Entrance 1 | Fort Wayne, IN 46845

Epic Go-Live Consultant

Parkview Health – Fort Wayne IN

·   Activation support for surgeons, physicians, RNs, and ancillary roles.

November/December 2012            22 Bramhall Street | Portland,  ME 04102

Day Shift Lead – Epic Go-Live Consultant

Maine Health  (Maine Medical Center, Barbara Bush Hospital) – Portland, ME

·   Schedule  60+ consultants to provide superior support to physicians, RNs, and ancillary roles.
·   Round 9 floor hospital, locate areas needing help, direct additional-appropriate consultants to that area.
·   Support surgeons, physicians, RNs, and ancillary roles in hot spot areas throughout the facility.

November 2012                                1200 North Elm Street | Greensboro, NC 27401

Epic Go-Live Consultant

Cone Health (Moses Cone Hospital) – Greensboro, NC

·   Support surgeons, physicians, RNs, and ancillary roles in the Pediatric Unit.

August 2012                                      3636 High St. | Portsmouth, VA 23707                   

Epic Go-Live Consultant         

Bon Secours Maryview Medical Center – Portsmouth, VA

·   Support surgeons, physicians, RNs, and ancillary roles in the Bariatric Surgery Center and Med Surge unit.

February/March 2012                     6500 Excelsior Blvd. | St. Louis Park, MN 55426

On-Site Project Manager (consultant for Tango2) – Beacon Go-Live

Park Nicollet Methodist Hospital – St. Louis Park, MN

·   Manage 7 consultants on-site in the Frauenshuh Cancer Clinic.
·   Support physicians and RNs at the elbow with Beacon module.
·   On-sight manager: work with hospital PM regarding scheduling resources.
·   Review and check accuracy of time and expense sheets.

January/February 2012                   1621 N. Taylor Drive, Suite 200, | Sheboygan, WI 53081

On-Site Project Manager (consultant for Tango2) – Big Bang Epic Go-Live

St. Nicholas Hospital – Prevea – Sheboygan, WI

·   Manage 16 consultants over two 12 hour shifts. Review and check accuracy of time and expense sheets.
·   Communicate and meet with implementation team to assure all departments were properly staffed.

October/November 2011                6500 Excelsior Blvd. | St. Louis Park, MN 55426

On-Site Project Manager (consultant for Tango2) - Epic Ambulatory Go-Live

Park Nicollet Methodist Hospital – St. Louis Park, MN

·   Co-Manage 70+ consultants.
·   Review and check accuracy of time and expense sheets.
·   Visit in person and by phone with managers and Epic consultants in 20 outlying clinics.
·   Communicate and meet with hospital implementation team to assure all clinics were properly staffed.

July 2011                                           3800, 3850 and 3900 Park Nicollet Blvd. | St. Louis Park, MN 55416              

Epic Ambulatory Consultant/Trainer

Park Nicollet Methodist Hospital – St. Louis Park, MN

·   Support ambulatory Go-Live -  Mental Health & Counseling, OB/GYN, and various other Clinics.

June 2011                                          1375 East 19th Avenue | Denver, CO 80218                         

Epic 2010 Upgrade Consultant/Trainer

Exempla Healthcare (St. Joseph’s Hospital) – Denver, CO

·   Upgrade (2010) support -  physicians, RNs, and ancillary roles - all floors and units,.

May 2011                                          1600 SW Archer Rd. | Gainesville, FL 32608        

Epic CPOE Consultant/Trainer

University of Florida (Shands Hospital) – Gainesville, FL

·   Go-Live floor support -  physicians, RNs, NCTs, CPs and ancillary roles.

February 2011                                  200 Exempla Circ le | Lafayette,  CO 80026         

Epic ASAP Consultant/Trainer

Exempla Healthcare (Good Samaritan Hospital) ­– Broomfield, CO

·   Go-Live ASASP support -  physicians and RNs in the Emergency Department.

October 2010 – November 2010   8700 Beverly Blvd. | Los Angeles, CA 90048

Epic COE Consultant

Cedars Sinai Medical Center ­– Los Angeles, CA

·   Pre-Go-Live support for RNs, NCTs, CPs and ancillaries (KSAs assessments).
·   Go-Live floor support at the elbow in ICU units.

March 2010– April 2010                5323 Harry Hines Blvd. | Dallas, TX 75390

Epic Software Consultant/Trainer

University of Texas Southwestern Medical Center – Dallas, TX

·   Classroom support on ADT, navigators, orders, order sets, smart text/tools, notes, and in-basket.
·   Go-Live support in Outpatient Surgery Center.

October 2009 – December 2009    3000 Coliseum Drive, | Hampton, VA 23666

Epic Physician Implementation Team

Sentara Hospital System (CarePlex Hospital) – Hampton, VA

·   Provided CPOE one-on-one training, support and problem resolution during big bang Go-Live.
·   Provided workflow support to clinical staff and all inpatient nursing units.
·   Provided one on one support for Epic Inpatient clin doc, orders, notes, in-basket.

February 2008 – May 2008            6100 Harris Parkway | Fort Worth, TX 76132

Credentialed Trainer –Epic Clinical Documentation (version 2008)

Texas Health Resources (Texas Health Southwest) – Ft. Worth, TX

·   Instructed  clinicians on Epic Inpatient clin doc, orders, notes, smart text/tools, in-basket, 
·   Assisted implementation team staff with delivery strategies and training plan evaluations.

May 1997 – August 2009

Website Coordinator, Graphic Specialist, Computer Technical Support,

Software Technical Support, Document Support and Computer Instructor

Kansas City Kansas Community College – Kansas City, KS 2220 W. 59th St. | Kansas City, KS 66104

Kansas City Area Technical School – Kansas City, KS           2220 W. 59th St. | Kansas City, KS 66104

On July 1st, 2008 KCKCC and KCATS merged.

·   Plan, design, create and maintain the Technical Education Center website.
·   Work with College Advancement Division in a variety of marketing projects for the Technical Education Center
·   Install and support hardware, peripherals and software throughout the KCKCC-TEC facility.
·   Develop and teach a wide variety of customized training classes for business and industry clients.

January 2000 – June 2003              9780 W. 87th St. | Overland Park, Kansas   and  

                                                            12345 College Blvd. | Overland Park, KS 66210

Computer Applications Instructor

Johnson County Community College – Overland Park, KS

·   Teach MS Office classes at the Center for Business and Technology and adult continuing education department.
·   Develop and co-author Email text book used in adult education department.

EDUCATION & CERTIFICATIONS

University of Kansas Medical Center (Kansas City, KS) – 2015 Credentialed: Epic Software (Ambulatory Clinical Staff)

Partners Health (Boston, MA) – 2015 Credentialed: Epic Software (Research and Ambulatory Non-Provider)

University of Utah Health Care (Salt Lake City, UT)  – 2014 Credentialed: Epic Software (Inpatient Physicians)

Texas Health Resources (Fort Worth, TX) – 2008 Credentialed: Epic Software (Clinical Documentation and Orders)

Kansas State Board of Education – 1997 Teaching Certificate: Adult-Office Occupations

Attorney General of the State of Kansas ­­– 2010 Certification:  CCH Instructor

CERT  (Olathe, Johnson County, KS)–  2013 Certification: Community Emergency Response Team